You Have Questions? We have Answers.
General Repair Questions
NO. You are welcome to come in between 8:00 am and 5:30 pm Monday-Friday, however scheduling an appointment might save you some time. If a Saturday appointment is needed, please call toll-free (833) WCC-AUTO to determine availability at any of our locations.
There are many factors that go into determining how long the repair process will take; each repair is different. Once we get the vehicle in the shop and disassemble the damaged area, we will be able to give you a more exact time frame on how long the repairs will take. Our goal is to return your vehicle back to you as soon as possible.
YES. We want to make it as convenient as possible for our customers.
If you need a rental vehicle we will be happy to make all necessary arrangements. We have great deals on rentals with local companies if you are paying for the repairs yourself or do not have rental coverage on your insurance policy. For your convenience, the rental car company will come to any of our three locations.
YES. We use the highest quality paint with our computerized color matching system to ensure that we have no problem matching both texture and color.
You will be notified by phone when your vehicle is ready. In fact, we hope you are notified often about the forward movement of repairs. We will make every effort to keep you in the loop. If you have a rental vehicle, just take it back to the rental company and they will bring you back to our shop to pick up your vehicle.
Paintless dent removal, or PDR can be used for all types of minor damages including door dings, shopping cart dings, dents, and hail damage. Special tools aid in massaging damaged panels back to their original condition, so there is no need to paint the damaged area, thus saving you time and money.
When you pick up your vehicle, we go over our recommendations and precautions for the first 30 days with you in our "car care tips." We recommend that you wash the vehicle by hand with cool water and a very mild car wash solution. You can use a CHAMOIS (or similar cloth designated for automotive finishes) to wash and dry your vehicle. Avoid automated car washes for the next 30 days. DO NOT apply wax to any painted surfaces for at least 30 days. Avoid using bath towels, as they can cause swirl marks and small scratches in the paint finish. NEVER use a terry cloth towel!!
YES. We offer a lifetime limited warranty for as long as you own the vehicle.
We accept all major credit cards: Visa, MasterCard, Discover, and American Express. Of course, debit cards, cash, or personal checks are always welcome. We also accept insurance drafts.
Estimate and Claim Process
1. Prepare estimate. 2. Owner signs Repair Authorization. Before we can start the repairs, the owner must sign the repair authorization to allow the Shop to repair the vehicle. 3. Insurance negotiations/approval completed. If an insurance company is involved, approval of the estimate must be obtained before the repairs start. The insurance company will also determine if the vehicle is repairable. 4. Vehicle disassembled and re-inspected. 5. Parts ordered/ parts received. 6. Supplement damage report written if necessary. You and your insurance company will be notified if there is a supplement, which would become necessary if hidden damage is discovered during disassembly. The insurance company must then approve the additional cost incurred. 7. Additional parts ordered if necessary. 8. Confirmed completion date given to customer.
1. Structural and body repairs The vehicle is measured and brought back to original manufacturers specs with our computerized measuring and straightening systems. 2. New panels prepared and installed. 3. Priming, sealing and corrosion protection reapplied to repaired areas. 4. All metal work inspected and determined ready for paint department.
1. Vehicle prepped, primed, sanded and sealed. 2. Vehicle taped, bagged, masked, blown off and placed in cross flow spray booth. 3. Vehicle undergoes multi-step refinishing process. We use the highest quality water borne paint with our computerized color matching system to ensure that we have no problem matching.
1. Reassembly. Once your vehicle has gone through the refinishing process, it is time to reattach mirrors, moldings, emblems and other hardware. All the vehicle's systems are checked during this process. 2. Final clean up. At the detail department your vehicle is vacuumed, washed and moved to the final inspection. 3. Inspection. At the final inspection all aspects of the repairs are checked to ensure that everything is working properly and the vehicle is restored to its pre-accident condition. 4. Repairs complete and customer is notified. Customer is notified by phone that the vehicle is ready for pick up.
1. Paperwork and Signature When you come in to pick up the vehicle, the final repair bill will be explained in detail. We also attach our "Car Care Tip List" and a copy of the warranty. 2. Walk-Through Your file handler will walk you through the repair process and explain all steps taken to restore your vehicle to pre-loss condition. Any exceptions will be reviewed. Printouts of any sublet work, such as alignment, tire replacements, and pre/post diagnostic scans will be provided. 3. Finalized Release Once completely satisfied, your file handler will hand you your keys. You will receive a follow up call within 1 week to ensure all repairs are satisfactory. You may also be asked to fill out a survey.
Insurance Covered Repairs
NO. You are not required to get multiple estimates. The California Motorist Bill of Rights states: You have the right to select the repair facility of your choice. Once you have chosen West Coast Auto Collision, we will handle it from there.
YES. If an Insurance company is going to pay for the repairs, they will need to be contacted before any repairs are started on the vehicle. Once you have received a claim number, we can handle everything directly with them.
Insurance companies issue a claim number at the time you report your accident. Just bring in the claim number when you come to one of our three facilities, and we will do the rest for you.
If you have rental on your insurance policy, your adjuster will have likely already setup a rental authorization. If you are a claimant, rental is owed to you while your vehicle is in repairs. Many insurance companies have rental reimbursement, which means you have to pay the bill first. If you're not sure, you can look on your policy, call your agent, or we can call and get that information for you. For your convenience, the rental car company will come to any of our three locations.
YES. The amount of your deductible is determined by your insurance company and is on your policy. The deductible is part of the estimate. You are responsible for that amount when your vehicle is completed, payable to the repair facility.
Parts that wear out and need replacement with time and use (i.e., tires, engines, transmissions, brakes, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
NO. A vehicle is a total loss only when your insurance company determines that the value of your vehicle is less than the price to repair it due to the damages it sustained. If the frame is bent, we can use our state of the art frame measuring system to put it back to factory specs. If the frame is bent beyond repairs, it can simply be replaced. This seems to be the biggest misconception within our industry. If you have more questions about this, please feel free to ask!
Typically, your insurance company will issue a 2-party draft (check) made out to you and one of our shops. If the insurance company is one of our contracted companies, they may have mailed the check to our shop. Payment is due at the end of the repairs and will be the check, plus YOUR deductible, plus any betterment charges YOU may owe.